Customer Service

Contact Us

215 - 235 Park Ave Rochester, NY 14607
Monday: Closed at both locations Tuesday: 10:00 - 5:30 at both locations Wednesday: 10:00 - 5:30 at both locations Thursday: 10:00 - 5:30 at both locations Friday: 10:00 - 5:30 at both locations Saturday: 10:00 - 5:30 at both locations Sunday: 11:00 am - 3:00 pm at the big store. MacKenzie-Childs store is closed.


To place an order just make your selection, fill your shopping cart and check out. We will call you for credit card information once your order is placed.  We do not process credit cards through this website. You can also call us at 1-844-743-0258 to order MacKenzie-Childs or Michael Aram products during our normal business hours. Our skilled representatives will be happy to assist you.

Order Confirmation
After placing your order you will be sent an order confirmation via e-mail and we will call you for your credit card information to complete the order.


Sales Tax
There is a 8% sales tax on orders shipped to New York addresses. Tax is charged on shipping charges when the item is shipped to a New York address. All other states are tax exempt.

Forms of Payment
Visa, Mastercard, Discover and American Express


When checking out, the information we ask you, such as your name, address, billing address, and email, is required to complete the order.  We will call you for credit card information to process your payment.

Please click here to learn more about our privacy policy and terms.

If you have any questions or concerns about our privacy policy, please message us.

Shipping & Delivery

Shipping fee is 8% of the order total (excluding tax) plus $10.00. This excludes furniture, rugs, etc.  Your actual shipping fee may vary from the fee in your online order confirmation.

We ship purchases via UPS. Please allow 6 - 8 business days from the date of confirmation of receipt of your order for delivery of in-stock items. In case the item is out of stock or if there is any other cause of delay we will notify you by e-mail, providing you with an estimated delivery time.

In order to avoid confusion, please note the following:

  • We DO NOT ship on Saturday, Sunday, and Monday.  Orders placed after 3:00 pm on Friday will not be processed and until the following Tuesday.  Your shipment will be subject to in-store availability of the items you ordered.
  • Hawaii, Alaska & International Shipments: We only ship to the continental USA at this time. Since shipping costs vary based on location, we request that before placing the order, call 800-333-0627 to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the shipping and an e-mail will be sent informing you this along with the actual cost of shipping.
  • Any customs or duty charges are the responsibility of purchaser and/or recipient.


Express Shipping
If you need express shipping, please call 800-333-0627 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you of this transaction along with the actual cost of shipping.

Delivery Surcharges ($)
Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.

Special Services

Personal Shopping
Personal Shoppers are pleased to assist you in making the best choices for your own home and gifts for others.

Gift & Bridal Registry
At Parkleigh, we pride ourselves on providing registrants with a unique experience and special individual attention. Please call for a consultation with our Registry Consultant. You are also invited to create your registry online here.

Gift Cards & Certificates
Gift certificates may be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything. Purchase a gift card here.

Gift Wrapping
Gift wrapping can be included for free on gift registry purchases.

Merchandise Pricing & Availability

We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.

If the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.

If a product's price is higher than our website's stated price (aka our website has the wrong price for an item), we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.

As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a handful of brands that we do not keep in-stock due to the large amount of inventory. These brands will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.

We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.

Returns & Exchanges

We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnable - so take special care when giving instructions for special orders and personalization.

A gift can be returned for exchange only.

All sales final on special orders.

Return the product to: 215 Park Ave, Rochester, NY 14607 (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are non refundable. Shipping and handling charges will be applied to all exchange orders.

Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

For other information on returns, please call 800-333-0627.

Damaged Goods Policy

We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier: UPS: 800-742-5877.

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.

Should an item be damaged during shipment because of an error or mishap on the part of the shipping agent, we are not responsible for replacing said item.

About Parkleigh

Our MacKenzie-Childs store is open Tuesday through Saturday, 10:00 am to 5:30 pm. Sundays 11:00 am to 3:00 pm after Thanksgiving and through December 24th. For information about our MacKenzie-Childs Department, please call 1-844-473-0258.

Have fun. Feel good. Buy stuff. Voted Rochester's Best Gift store by the Democrat and Chronicle and by The City Paper, Parkleigh began as a pharmacy in 1960. In 1986 we said goodbye to the pharmacy and became the gift store you love today. Enjoy our selections of Jellycat, Kiehl's, E Newton, Katie Loxton, Blue Q, Stonewall Kitchen, Beekman 1802, Nancy's Candies, gourmet coffee and tea, thousands of greeting cards, and dozens of local and regional products!